Refund Policy

A legal disclaimer

Refund Policy — Yullie's Balloons

Last updated: April 2026

At Yullie's Balloons, we take pride in every order we create. Please read our refund policy before booking.

Deposits All deposits are non-refundable. Deposits are collected to reserve your date and cover materials ordered specifically for your event.

Cancellations If you need to cancel your order, please contact us as soon as possible.

Cancellations made 7+ days before your event — you will receive a credit toward a future order
Cancellations made 3–6 days before your event — no refund or credit will be issued
Cancellations made less than 48 hours before your event — full payment is forfeited

Damaged or Incorrect Orders If your order arrives damaged or is significantly different from what was agreed upon, please contact us within 24 hours of delivery with photos. We will do our best to make it right, whether that's a partial refund, credit, or replacement.

No Refunds On

Custom orders that have already been made
Orders where balloons have been picked up or delivered and accepted
Weather-related issues after delivery